Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from the NxLeveL Online Store:
The following items are ineligible for return or refund:
Ship your item back to NxLeveL
To return an item to NxLeveL, contact NxLeveL first to receive prior approval. No items will be accepted that have not received prior approval from NxLeveL. NxLeveL cannot accept collect shipments.
You are responsible for all shipping costs associated with returning items. Original shipping boxes must be in ship worthy condition to return items. If not, items must be repackaged before returning.
Once we receive your item, a refund is initiated upon inspection of the item. The way your refund is processed depends on your original payment method:
NxLeveL Account Payment Policy
Organizations who wish to purchase on account must receive prior approval from NxLeveL. Account payments must be made within 30 days of receiving items from NxLeveL. If payment is not received within 30 days of receiving the items, the following actions will be taken:
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